Whether you have a virus infection or an application that fails to run, we are ready to support you remotely. We provide expert technical support for Windows and Linux clients. To receive support, please call us at (866) 269-7862 to receive a support ticket and follow the instructions below.

Our rates are affordable, starting at $100/Hour for Desktop Support and $120/Hour for Server Support. You can also view our full Price List

Windows Support Issues

After contacting us, you will need to download our remote support software. This is a small (169KB) stand-alone application that will allow us to securely connect to your computer and establish a remote control session. No installation is required and no registry entries are added or modified. When the support incident is complete, you can delete the remote support application.

Note that if you have a restrictive firewall, you will need the ability to open outgoing TCP connections to support.russellconsultants.com through port #5500.

Linux Support Issues

After contacting us, you will need to establish a remote shell to us as follows:

1. Create a user account for us to login with:
   useradd russellconsultants
passwd russellconsultants
2. Establish a reverse Secure Shell Connection:
   ssh -p 5501 -NR 5901:localhost:22 support@support.russellconsultants.com
   Our RSA key fingerprint is 1d:31:31:36:8a:0b:43:31:0a:5f:ed:58:20:61:2e:19
   When prompted for a password, use support
   
   You should also be prepared to provide us the root password. We recommend you temporarily change the root password and provide us the temporary password, then change the root password after the support incident is complete.

Hard drives fail

Like death and taxes, hard drive failure is inevitable. You can protect yourself with redundant solutions like RAID. Offsite backups are also a great idea. But what happens when the only place your critical data lives is on a hard drive, and that drive just died?

Bzzzz-Click . . . Bzzzz-Click, the Sound of Panic

When you hear this sound coming from your computer, it means your drive has failed. The computer won't boot. The data is gone . . . or is it? The first thing you should do is Power Off the Computer! This will help to prevent further damage to drive platters, increasing the chances of a successful recovery. The second thing to do is call Russell Consultants. In most cases we can recover your critical data.

Haven't heard the Sound of Panic yet?

Use computers long enough and you will. Call us now and we can help to ensure a failed drive doesn't mean loss of data.

Move past the POTS

Plain Old Telephone Service (POTS) has not changed much in the last 100 years. Sure, you have Call Waiting and Caller ID, but what you really need is a modern phone system. There are many proprietary PBX Vendors but when you buy one of their systems, you are overpaying for a system that locks you in to their way of thinking.

Asterisk: The IP Telephony Revolution

Asterisk is an open-source PBX that runs in software on an inexpensive commodity PC. It is highly flexible and scalable.

Connections to the outside world

Asterisk can connect to the outside world through POTS, supporting up to 24 lines in a single PCI card, T-1 interfaces, supporting up to 96 lines in a single PCI card or through a SIP proxy, where your available lines are limited only by your Internet bandwidth.

Internal Phones

Asterisk can provide internal dial tones to plain analog phone sets, with up to 24 internal lines provided by a single PCI card. It can also provide service to your SIP phones, whether physical phones or handsets. The number of SIP phones is limited only by the Memory and Processing power of your host PC and the available network bandwidth. On a switched 100Mbps Ethernet network with a modern host PC, thousands of concurrent internal lines are feasible.

Features

Great, so I can connect all my phones, but what will it do for me? How is this for a feature list:

About our Audit

You work hard to build a secure network and protect yourself from threats.

Is your network really secure? We can perform a thorough security audit and penetration test to find out. We will perform over 15,000 tests on your network, exposing obscure weaknesses so you can fix them.

Do you have an external IPS provider monitoring your network? We can do a two-pass test to make sure they are doing their job. Our first pass will run in stealth mode in an attempt to evade your IPS provider. If they do not alert you to the scans, we can run a more conventional scan to see if they are even paying attention.

Reports

We will provide you with detailed reports listing every vulnerability we find. Easy to read graphical reports will be available online as soon as the scan has completed and you will have the option to have a hard-copy mailed directly to you.

Pricing

• $475 - Initial test setup, 1 IP Address
• $100 - Each Additional IP Address Discounts apply after 10 IP Addresses
• $200 - Two-Pass IPS-Evasion test
•  $30 - Bound Hardcopy of Reports

At just $500 including domain registration and provisioning of a hosting contract, choosing Russell Consultants to build your online presence is an easy choice.

For that price, you get the following:

• Domain Registration. Have your own .com, .net or .org web address
• Custom-Designed Web Template - It's your website, it will have your logo and your look and feel.
• Content Population - We will take up to five pages of information you provide and use it to populate your website.

If you have content that changes regularly, we can also set up a content management system.  For a small additional charge, you get:

• Joomla Content Management System - You will be able to update content on your site whenever you want.
• Joomla Training - We will show you how to access the back-end to your CMS so you can modify your content. Of course, we can update the content for a nominal fee if you don't want to.

We can also smooth the transition to a hosting company to support your website.  This will provide you with:

• Web Hosting - We will host your site on our servers.
• eMail Hosting - We will host your email on our servers. You get up to 50 email addresses and up to 2GB storage for each address.

No matter what size your business or what type of computers you use, you most likely deal with a large amount of Spam.  If you are running Microsoft Windows PCs, you also have to deal with viruses.  For small businesses, spam can be an annoying time waster.  For large companies, the amount of bandwidth, storage and processing devoted to spam can substantially affect the bottom line.  Viruses can lead to lost data, more wasted bandwidth and even embarrasing and costly disclosures of Personally Identifiable Information.

You can help protect yourself while reducing costs by implementing a Spam and Virus Filtering Gateway.

Using PHP and MySQL with our proprietary prehp framework, we can build your custom web-based applications on time and on budget. prehp provides integrated multi-level security, user registration, audit logging and more. Tight integration between the web forms, database back-end and business logic allow us to move from rapid prototyping to polished application faster.

Whether you need to set up an online store, take reservations or just manage your advertising banners, we can build your solution.

Whether you are looking for wired or wireless networking, you have come to the right place.  Wireless networking provides convenient network/Internet access over a defined coverage area.  Wireless networks are however suceptible to RF Interference and localized security threats.

Wired networks provide greater speed, up to 1Gbps when using Cat5e or Cat6 cabling and up to 100Mbps over Cat5.  In addition, wired networks are more stable and secure.  At $100 per port for a standard ethernet drop in an office environment, Russell Consultants is your best networking value.

We can install, configure and troubleshoot Lotus Domino on Linux or Windows Servers.

We have experience with Domino R4, R5, R6, R6.5 and R7 Servers. Advanced implementations with features like Shared Mail and Clustering are no problem. We can also help you to integrate your Domino Infrastructure with a Spam and Virus Filtering Gateway.

Lance Russell is a Principal CLP R5 and R6 Application Developer. Lance has been developing Enterprise Applications since 1994. After a year of being the sole developer responsible all Lotus Notes and Domino Applications for the Valvoline Company, Lance started Russell Consultants.

Here, he has developed applications for the e-training, Financial Services and Biotechnology Industries. He specializes in building ubiquitous applications that are available via the Notes Client, standard web browsers and mobile devices.